FAQs + Policies

 Have questions? Good - we love them! 

We understand that starting something new or having to find a new studio can be overwhelming and comes with lots of questions. We are here to make this process easy for you from start to finish! Check out our frequently asked questions below – we've got you covered with straightforward info to help you feel confident about choosing us! If you've got a unique question or just aren’t finding what you are looking for, please reach out to us. We are here to help!

  • YOGA CLASSES: We offer a new client intro, Begin with Balance - 21 Days for $69. This is a great way to try different classes to see what suits you best.

    PILATES CLASSES: We have several Pilates new client specials depending on your experience level. Learn more here!

  • Our Gentle and Release + Restore classes are great options. We recommend taking at least a couple of these before trying our Balance classes and then looking at our Flow classes. All of our yoga class descriptions can be found here. Questions? Just ask!

  • Our Pilates FORM class is a beginner friendly class or perfect for those working to build up their strength. Foundational exercises will be taught. It is strongly recommended that clients who are brand new to Pilates attend a beginner series or book our introductory private sessions before attending our FORM classes. Practicing Pilates on equipment versus on a mat is very different and we want to set you up for success and keep you safe!

  • Yoga - Water bottle and a yoga mat. We do have some yoga mats at the studio if you need to borrow one for a class or two before you purchase your own.

    Pilates - Water bottle and grip socks

  • Anything you are comfortable in that allows you to stretch and move freely. That could be yoga/Pilates attire or comfy sweatpants. There’s no judging here, just be you! For all yoga classes, we recommend that you practice barefoot for better traction in poses and to better activate the muscles in your feet. We do recommend grip socks for our Pilates classes. The studio space is small, so we ask that you and your clothes are clean and free of harsh smells such as smoke or perfumes.

    If you are attending a special event or class in the aerial silks - please wear pants that cover your knees; shirt with sleeves (short sleeves are fine but no tank tops), and deodorant. This keeps our silks clean. Be sure to also wear clothing that is free of zippers, buttons, or decorations that might snag or damage the silks. No jewelry of any kind should be worn in the silks. This is especially important with rings and earrings for both your safety and the integrity of the silks.

  • Plan to be on your mat or reformer at least five mins BEFORE class begins. Allow yourself time before that five mins to store your belongings, use the restroom if needed, grab props for yoga, etc. Arriving just before class begins makes it challenging for you to be prepared and for our teachers to start classes on time. The front door of the studio does lock at the start of class so please be mindful of this studio policy.

  • Yes, it’s never too late! Yoga is truly for everyone and the instructors will offer variations throughout class. Be sure to also check the schedule to see if we have a beginner series coming up soon!

  • Select the class you want to attend on our schedule page and choose a pricing option that works best for you. We always recommend clients to make purchases through our website rather than the Mindbody app due to possible additional fees. However, the Mindbody app is great for scheduling classes once you have the package or membership added to your account. Please always pre-book your first class, this ensures that you sign all digital liability waivers in advance and saves time for everyone.

  • Children 14-16yrs are welcome to attend with an adult. 17 and older may attend on their own.

  • 24-hour cancellation policy for Pilates Equipment classes. $25 no show fee in addition to the loss of your class.

    24 hour cancellation policy for Private Sessions. $25 no show fee in addition to the loss of your session.

    2 hour cancellation policy for Yoga classes. Yoga classes that begin before 8am have a 12 hour policy.

    7 day cancellation policy for special events, workshops, and special class series. Credit will automatically go to your account.

    There is no credit for unused/missed classes in a series.

    There are no refunds or exchanges on purchases. We require a credit on file to book classes and privates.

  • Here is a link that will walk you through the steps to cancel out of class.

  • Send us an email at contact@balanceyogapilates.com or text us at 630-872-5295.

    You can also fill our out contact form.

    A member of our team will be in touch with you soon!

  • Yes! Please visit our private events page and then contact us for more details and pricing. We love to host Girl Scout troops, ladies night out, corporate retreats, birthday parties, etc. Aerial Yoga parties are one of our most popular events!

  • TO PAUSE: Please complete THIS FORM at least 7 days before you would like this hold to take place.

    TO CANCEL: Please complete THIS FORM 30 days before your renewal date.

    A member of our team will be in touch to confirm your request. If you do not receive confirmation with in 72 hours, please contact the studio in case your request did not make it to us.

Studio Etiquette + Policies

At Balance Yoga + Pilates, we want to ensure an enjoyable and respectful environment. Please take a moment to familiarize yourself with our studio etiquette and policies. If you have any questions or require further clarification, please don't hesitate to reach out to us. We appreciate your cooperation and support of our community. 

  • SIGN UP FOR CLASSES - advanced registration is strongly encouraged for all of our classes. It is required for Pilates Equipment classes due to limited space. Please ALWAYS pre-book your first class! This ensures that you sign all digital liability waivers and take care of payment in advance. Our team appreciates this! 

  • CHECK THE SCHEDULE - on occasion, classes are canceled due to low enrollment or teacher availability. We recommend that you always check the schedule on our website to be sure the class is running before coming to the studio. 

  • CANCELLATION POLICY - 24 hours for private sessions and Pilates equipment classes. 2 hours for yoga classes. Any early AM yoga class that start before 8am have a 12 hour policy. 7 days for special events, workshops, and special class series. Credit will go back to your Balance account, not your credit card. More details about our cancellation policies are included in our studio waiver outlined here.

  • REFUND POLICY - We do not offer refunds on any purchases made. Class packages, events, workshops, class series, memberships, etc. are not refundable. All sales are final. 

  • CLASS PACKAGES - All 10 class Pilates packages expire six months from date of purchase. All 10 class Yoga packages expire nine months from date of purchase. All 5-pack private session packages expire three months from date of purchase.

  • PRIORITIZE YOUR SCHEDULE - Please remember to cancel class via our booking software if you cannot attend to allow room for someone else and so our teacher is not waiting for your arrival. Please don’t be a no-show! We do lock our studio door at the start of class for the safety of our community. 

  • DISCONNECTING - Please silence all cell phones and smart watches and leave them in the cubbies. Please do not bring them into the yoga or Pilates room with you. This allows you and those around you to enjoy class free of distractions. 

  • DO WHAT WORKS FOR YOUR BODY - You are different from the person next to you in class. Whether you feel strong or need some rest, focus on yourself and what your body needs that day.

  • BE RESPECTFUL OF THOSE AROUND YOU - Please do not attend class if you are ill or contagious and do not wear perfume or strong scents to class. 

  • IT’S OKAY TO COME A LITTLE HUNGRY - it is best to avoid eating anything heavy before yoga or pilates classes.

  • BE RESPECTFUL OF OUR SPACE - Remove your shoes at the front door. Pick up after the class is over. Clean any machines or props that you used. Place props away neatly where you found them. This makes for a positive experience for everyone at the studio.

  • ENJOY YOURSELF - this is the most important part! This is all about you! So if something doesn’t feel right, please let us know so we can help!